Help & FAQ
Everything you need to know before and after you build. Still stuck? Email contact@ratove.com.
Questions, answered
Will it tarnish or turn my skin green?
Never. Every Ratove charm is made from skin-safe, hypoallergenic stainless steel that's tarnish-resistant and built for everyday wear — showers, workouts and all. Backed by our 1-year warranty.
How do the charms fit together?
Our Italian-style link charms snap onto any standard 9mm modular bracelet. Mix, match and rearrange them any time.
How much does it cost to build a bracelet?
Charms start at just $3.99 each (55% off, ends Oct 31). Add ten charms and your matching bracelet base is free — and shipping is always on us.
How fast will it arrive?
Orders are dispatched within 48 hours and arrive gift-ready in a little Ratove box.
What if I change my mind?
You're covered by our 30-day returns and 1-year warranty. If you're not in love with it, we'll make it right.
Shipping
Free shipping on every order. Dispatched within 48 hours and arrives gift-ready in a little Ratove box.
Returns & warranty
30-day returns and a 1-year warranty. If you're not in love with it, we'll make it right.